Support
How can we help?
Questions, problems, feedback or a privacy request about any UFO Studios app: email us and a real person will read it.
We aim to reply within a few working days. Replies can take longer around weekends and public holidays.
What to include
- Which app it's about (Buskando, Nailbiter, Krese or Prijzo).
- Your device and operating system (for example iPhone with iOS 18, or an Android phone), or the browser if you use the web version.
- What you expected to happen, what happened instead, and a screenshot if you can.
- For account or privacy requests: the email address linked to your account, so we can find it. Never send us your password.
Help per app
-
Buskando
- Delete your account
- In the app or on buskando.app: open the Account tab and tap Delete account. This permanently deletes your account and your listings.
- Privacy policy
- buskando.app/privacy
- Terms of use
- buskando.app/terms
- Get the app
- App Store · Google Play · Website
-
Nailbiter
- Delete your data
- Nailbiter doesn't use accounts. To remove the app's data from your phone, uninstall the app. For anything else, email us.
- Privacy policy
- Nailbiter privacy policy (published under the app's former name, Match2Watch)
- Get the app
- App Store · Google Play · Website
-
Krese
- Delete your account
- In the app, go to Settings and tap Delete account (shown when you're signed in). This permanently deletes your account and your goals, habits and reflections.
- Privacy policy
- startkrese.com/privacy
- Terms of service
- startkrese.com/terms
- Get the app
- Google Play · Website
-
Prijzo
- Delete your account or data
- See Account of gegevens verwijderen in Prijzo's privacy policy (Dutch, with an English summary).
- Privacy policy
- prijzo.app/privacy
- Get the app
- App Store · Google Play · Web app
Frequently asked questions
How do I delete my account?
Each app has its own steps, listed under Help per app above. If you can't get into the app any more, email info@ufostudios.nl from the address linked to your account and tell us which app it's about.
How do I cancel a subscription or get a refund?
Purchases made in our iOS and Android apps are handled by Apple or Google, so you manage them there. Deleting an app or an account does not cancel a subscription by itself.
Apple: cancel a subscription · request a refund. Google Play: cancel, pause or change a subscription.
How do I ask what data you hold about me?
Email us with the app's name and the email address linked to your account (if you have one). You can ask for a copy of your data, or to correct or delete it. See our privacy page for your rights.
I found a bug or a security issue. Where do I report it?
Please email info@ufostudios.nl with the details. For security issues, please don't share them publicly until we've had a chance to fix them.